Travel Professionals: do your clients understand what they’re insured for?
When your clients purchase travel insurance – whether it’s supplied with a tour package, included in a bank account, or purchased independently – do they fully understand the cover that’s provided, or the cover that’s appropriate?
We all like to think they do, but our July research conducted with YouGov showed that only 24% of adults who had taken out travel insurance said they “always read” the policy wording.
Further evidence of misconceptions included:
- 32% believed that typical travel insurance would cover cutting a trip short if terrorism took place, however the majority do not.
- 37% thought delays would be covered under the same circumstances – again, unlikely.
- 19% were unsure who would pay for emergency evacuation.
- 21% believed the UK Government would pay for emergency evacuation
What can we do?
We need to ensure that every client reads their policy wording in full – and help them to understand the facts that we in the industry take for granted, for example:
- Every policy is different and one small detail can have a large impact.
- Being unaware of a condition and negating it – even inadvertently – can make a policy invalid, which can have costly consequences.
- Cheaper policies provide limited cover and often have high excess payments.
- Cheaper policies also tend to have far more exclusions – and these are often items that people assume will be covered.
- Travel insurance needs to be appropriate not only for the travellers themselves, but needs to provide cover appropriate to their destination and the activities that they’ll be involved in.
One of the most common unnoticed exclusions is terrorism. As you can see above, a large percentage of Brits believe they would be covered for acts of terrorism under a standard travel insurance policy.
More than 70% of those aged 24 and over also said that they would want to purchase extra cover for terrorism at a cost of £5 or less for two weeks.
Fortunately, Safe Journey cover is available from just £4.96 for a single trip of up to 8 days, and can even be provided in an inclusive tour package to add value to your offering.
Even More Value
Taking the time to explain the details of travel insurance can make every client’s experience more positive – which makes them more likely to return to book with you for their next trip!
For more information on adding Safe Journey to your travel packages, contact us here.
The information above is a summary of the Safe Journey policy only and there are a number of other items covered, as well as exclusions, terms and conditions. You can of course read these in full in our Policy Wording!
Research referenced was conducted by International Travel and Healthcare with YouGov Plc. The survey was carried out online between 19-20 July 2016. Total sample size was 2026 adults. The figures have been weighted and are representative of all GB adults (aged 18+).
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