There has unfortunately been another act of terrorism this week, this time in Tel Aviv. Four people were killed and six wounded in a shooting last night (8 June), at a popular market.
The UK Foreign and Commonwealth Office (FCO) has not issued advice against travel to Tel Aviv or Israel at this stage, however please note that advice against travel continues to specific areas: “Gaza, the Sheba’a Farms and Ghajjar, and within 500m of the border with Lebanon (the ‘Blue Line’) east of Metula, including the northern edge of the town east of Route 98 along the Syrian border.”
If the FCO issues advice against travel, or against all but essential travel, your airline or tour operator would be responsible for arranging your transport back home, and/or providing a refund or alternative.
Scheduled to Travel?
If you have booked a trip to Tel Aviv within the next 6 weeks, but no longer want to go there, and already have a Safe Journey policy, you can choose to cancel your trip – these are the terms:
- Cancellation will be covered if you purchased the policy BEFORE this incident took place, and
- Cancellation is covered if your departure date is within 42 days (6 weeks) of this act of terrorism, and
- Cancellation is covered if your travel provider/tour operator will not refund your money or make other arrangements for you, and
- Cancellation is covered if FCO advice remains the same – if “advice against travel, or against all but essential travel” to Tel Aviv/Israel is not issued, and
- Your accommodation must be within the Tel Aviv Metropolitan Area , or your trip must require travel through this area. (Please note: as of 1/8/2016, cancellation and curtailment apply if an act of terrorism takes place within 40 miles of your booked accommodation.)
If you don’t have a Safe Journey policy:
- Standard travel insurance does not cover cancellation due to disinclination.
- Tour operators, airlines, hotels, and other service providers may choose to provide refunds or alternatives, but this depends on their individual policies and goodwill. Please contact them directly.
If you’re in Tel Aviv now
Anyone currently in Tel Aviv should follow the instructions of security authorities.
If you're currently in Tel Aviv, have a Safe Journey policy (purchased before your departure) and want to go home:
- Please contact the Emergency Assistance number provided on your Safe Journey Policy Wording and FAQ Claims section.
- Your travel home will be arranged ASAP and you will be covered for Curtailment, which will be calculated based on the unused portion of your trip up to the value of £2000 per person.
- If your accommodation is within 500m of the bomb blast, Safe Journey will also cover emergency temporary accommodation. (As of 1/8/2016 emergency temporary accommodation will apply if your accommodation is within 1 mile of an act of terrorism, and curtailment applies if your accommodation is within 40 miles of the incident.)
If you don’t have a Safe Journey policy:
- If you booked independently, you’ll need to contact your airline and speak to your hotel directly to discuss changes and refunds. They are not obligated to provide these, so remember you’re relying on their goodwill.
- Some travel insurance policies may provide some cover for curtailment, but many do not. Please check your Policy Wording or contact your broker to confirm.
Safe Journey can’t cover incidents that took place before you purchased the policy.
i.e. if you purchase the policy at the time of the attack or later, it won’t cover this act of terrorism. Future acts of terrorism (if terrorism takes place after you purchase the policy) would be covered.
We have not included details of Safe Journey cover for delays, Personal Accident, and other items, as they are not applicable to UK residents in this particular situation. Please be aware that these are available, and that there are also certain exclusions. For full terms and conditions, please read our Policy Wording.
Be on the lookout for suspicious items and activity whenever you travel. Know where exits are at the venues and attractions you visit, and keep emergency assistance numbers with you. Be prepared, not scared, and have a safe journey.
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