A bomb exploded on a police bus in central Istanbul on the morning of 7 June, killing 11 and injuring approximately 36.
As of the afternoon of 7 June, the UK Foreign and Commonwealth Office (FCO) has not issued advice against travel to Istanbul.[caption id="attachment_395" align="alignnone" width="580"] Image via Google Maps[/caption]
1. “I’m a UK resident, currently staying in Istanbul, and I want to leave.”
If you have a Safe Journey policy (purchased before your departure)
- Please contact the Emergency Assistance number provided on your Safe Journey Policy Wording and FAQ Claims section.
- Your travel home will be arranged ASAP and you will be covered for Curtailment, which will be calculated based on the unused portion of your trip up to the value of £2000 per person.
- If your accommodation is within 500m of the bomb blast, Safe Journey will also cover emergency temporary accommodation.
**As of 1/8/2016 curtailment cover applies if you're staying anywhere within 40 miles of an act of terrorism, and emergency temporary accommodation applies if your accommodation is within 1 mile of the incident.**
Safe Journey can’t cover incidents that took place before you purchased the policy.
i.e. if you purchase the policy on 7 June or later, it won’t cover the act of terrorism that took place on 7 June – only future acts of terrorism would be covered.
If you don’t have a Safe Journey policy:
- If you booked independently, you’ll need to contact your airline and speak to your hotel directly to discuss changes and refunds. They are not obligated to provide these, so remember you’re relying on their goodwill.
- Some travel insurance policies may provide some cover for curtailment, but many do not. Please check your Policy Wording or contact your broker to confirm.
2. "I’ve booked a trip to (or through) Istanbul in the coming 6 weeks but now I don’t want to go.”
If you have a Safe Journey policy already:
You can choose to cancel your trip if you no longer wish to travel – these are the terms:
- Cancellation will be covered if you purchased the policy BEFORE this incident took place and
- Cancellation is covered if your departure date is within 42 days (6 weeks) of this act of terrorism and
- Cancellation is covered if your travel provider/tour operator will not refund your money or make other arrangements for you and
- Cancellation is covered if the FCO continue with their advice that Istanbul does not become ‘ advice against travel, or against all but essential travel’ and
- Your accommodation must be within the Province/Metropolitan Municipality of Istanbul, or your trip must require travel through this area.
**As of 1/8/2016 cancellation cover applies if your booked accommodation is within 40 miles of the location of an act of terrorism.**
No Safe Journey policy:
- Standard travel insurance does not cover cancellation due to disinclination.
- Tour operators, airlines, hotels, and other service providers may choose to provide refunds or alternatives, but this depends on their individual policies and goodwill. Please contact them directly.
If the FCO issues advice against travel (or against all but essential travel) to Istanbul or the region, Safe Journey would no longer provide cover.
However, in this case your tour operator would be responsible for getting you home and/or providing an alternative or refund.
We have not included details of Safe Journey cover for delays, Personal Accident, and other items, as they are not applicable to this situation. Please be aware that these are also included within Safe Journey cover, and that there are also certain exclusions. For full terms & conditions and complaints procedures, please read our Policy Wording.
Stay safe and be on the lookout for any suspicious items, wherever you go.
Please contact us if you have any questions.
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